It’s hard to imagine anyone on the planet that hasn’t been directly or indirectly affected by the Corona virus pandemic, and when it comes to industries, the automotive sector has been hit worse than most others, with the clear exception of course being the sectors related to travel and tourism. The fact is that people drive less than normally, for several reasons: many jobs have been cut, reducing commuter traffic; those that still work do it primarily from home or with less days at the office per week than before; and those long drives to visit distant relatives or go on family holidays in other countries have been reduced to a fraction of what they used to be, when they’ve been at all possible. Global automobile sales dropped around 15 % year-on-year in 2020, which is doubtless a result of the pandemic, and OE tyre sales dropped even more than that, a result of due diligence by the car manufacturers. The replacement tyre sales volume dropped also, but not as much as one could have expected – a partial explanation for this is very likely the reduced number of new cars sold, resulting in more tyres needing replacement.

But there’s nothing like a good crisis to spawn innovation. Online sales and delivery services have flourished like never before, and courier companies are busier than ever. As shops have been closed due to lockdowns or just avoided due to the risk of infections in the public space, shopping has moved online to an incredible extent. This means a lot more goods being moved around by a lot more delivery vehicles, which then consume more tyres. At the same time, those that still have their jobs haven’t been able to spend their salaries on annual holidays abroad, so their spending has shifted towards buying more consumer goods at home instead. So, it’s not just that shopping has moved from the physical stores to online shops, it’s also that the total shopping volume has increased. Luckily, most tyre retailers have caught on, and have improved their web shop portals to cater to the increased demand and take measures to stand out from the competition, such as faster delivery times, larger selection of products, and combined services.

Digital shopping

Keeping clients interested using digital means has become more important than ever, as people now tend to buy tyres online and go to have them fitted after the purchase, instead of the traditional way of going to the shop first and buying what the seller there recommends. That has made it extremely important to make the purchase as easy and smooth as possible for the consumers and communicate all benefits to potential clients in a clear and appetising way.

Where many tyre retailers have been locked in a mindset that a website should be set up to persuade potential clients to visit the physical shop and rely on sales being made by the staff there, now they have to make the sale in the web shop first, which requires a much better consumer experience when browsing the web shop than before. One notable method that many have adopted is what’s called “live selling,” where the customers access a video call with a salesperson, who won’t be able to see the caller, but will be able to offer guidance and advice, and hopefully close the sale. This method has proven exceptionally good for products that the customers in general don’t possess very deep knowledge of, and that definitely includes tyres. The old and very reliable rule of thumb for tyre retailers was that 6 out of 10 tyre customers would always say “I just want the same tyres fitted again,” not because they had experienced heavenly experiences riding on those tyres, but simply to avoid the risk of having fitted something that turned out to perform worse. “Good enough” is a strong force supporting habits. “Live selling” (as opposed to what, you may ask, but remember the term has been coined when physical shops have been closed down) offers retailers the chance to go for the traditional replacement sale or actively try to influence the purchasing decision by offering alternatives that might be more profitable for the seller. It’s always important to remember that even though the customer makes the purchase decision, it’s the seller that decides which options to make available as the base of the decision.

Being connected to the customers, the seller is also able to offer related services or products that on average increases the revenue per client, so there’s no doubt the strategy is sound. And there’s no reason for retailers to stop using this channel when we hopefully can go back to being able to visit the physical shops in person again, as it will be a way to catch clients that would have otherwise not visited the shop.

Apart from this, it has been a fruitful strategy for many to cater more to courier fleets and transportation companies with more tailored services and cost benefits. On-road assistance services have increased, and not just for courier vans and cargo trucks, but also for agricultural equipment such as tractors (although that would be more aptly called off-road assistance). At least, the gist of it all is that the overall trend in tyre business has been to move business closer to the customers, when customers haven’t been able to shop as they used to – and there are clear indications that the strategy has been successful.

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Smithers, a renowned provider of testing, consulting, information and compliance services, has announced that its proving ground at Treadwell Research Park in Pearsall, Texas, has achieved ISO 17025 accreditation.

Operated on behalf of Discount Tyre, the facility’s accredited scope currently covers wet grip testing and tyre buffing, with plans to expand accreditation to include rolling resistance and pass-by-noise testing. The site boasts diverse paved and off-road test surfaces for comprehensive tyre performance validation. Additionally, it complies with UNECE Regulation No. 117 for Wet Grip and Pass-by Noise standards. This accreditation underscores Smithers' commitment to delivering high-quality testing services in the tyre industry.

Sean Connolly, Director of Test Track Operations at Smithers Winter Test Centre/Pearsall Test Track, said, “The tyre industry is currently focused on a variety of sustainability initiatives, such as reducing the rate of tread wear to extend the life of the tyre. Understanding tyre performance at varying levels of tread wear is critical for tyre manufacturers looking to get the most out of their designs.”

Jim Popio, PhD, Vice President, Smithers Materials Science and Engineering Division, North America, said, “We’re incredibly proud that our existing processes and procedures meet the rigorous requirements of ISO 17025 accreditation. Accurate data, on time, is central of the Smithers promise on a global scale, and we strive to go above and beyond our clients’ expectations with exceptional service as well.”

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Michelin, a leading tyre technology company, has launched its first Michelin Experience Store in India, in partnership with Bharat Tyres. The facility spread across 25,000 sqft is located in Adgaon on the Mumbai-Agra highway, Nashik and is Michelin’s largest store in the country.

It is designed not only to provide a premium experience, but also showcases the company’s global legacy through the Michelin Wall. Customers will also be to experience the Heritage Wall that visualise the heritage of both Michelin and its local dealership partner.

The Michelin Experience Store also has a Display Zone that showcases Michelin’s innovations in electric mobility, materials science and environmental responsibility.

The dealership also includes service areas for cars and trucks, PPF coating, precision wheel alignment, advanced balancing services, innovative puncture repair solutions, professional car detailing and a wide array of car accessories. 

Shantanu Deshpande, Managing Director, Michelin India, said, “We are proud to unveil Michelin’s first Experience Centre in India. The sole purpose of this store is to go beyond traditional tyre retail and provide customers an immersive experience of the brand, of our dealer partners and of the technological prowess of our tyre solutions that are safe and sustainable. Nashik, a key hub with growing premium vehicle ownership, is the first of many such centres that will further strengthen our footprint in the western region while providing state-of-the-art experience and services to evolving customers.”

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Radar Tyres, the flagship brand of Omni United, has appointed Sami Jauhojärvi, Olympic gold medallist and one of Finland’s most celebrated cross-country skiers, as its official brand ambassador.

Jauhojärvi's sporting excellence – built on resilience, performance and a profound connection with nature – mirrors Radar Tyres' commitment to delivering premium-quality tyres across all seasons and terrains at accessible prices. The brand's comprehensive range includes Summer, All Season, Winter and specialist Ice tyres, designed to meet diverse driving needs with reliable performance.

This collaboration represents a strategic alignment as Radar Tyres expands its European and UK presence. Jauhojärvi will serve as brand ambassador, featuring in marketing campaigns, digital initiatives and local events while sharing his expertise to support Radar Tyres' mission of making high-performance tyres available to all drivers.

G S Sareen, Founder and CEO of Omni United, said, “We’re excited to welcome Sami to the Radar family. Sami’s authenticity, credibility and strong connection with his audience make him an ideal partner for us. He embodies the spirit of perseverance and performance – the same qualities we build into every Radar tyre. As we continue to grow our brand across Europe, partnerships like this play a key role in building deeper connections with consumers. We’re excited to build on this momentum with more such collaborations in the near future.”

Jauhojärvi said, “I am thrilled to represent Radar Tyres, a brand that has a remarkable mission to make premium quality and performance accessible to all and also has deep-rooted values of giving back to society via various initiatives it has undertaken over the years such as supporting breast cancer research. I’m sincerely surprised about the performance and silence of my Radar Tyres and happy to deliver this feedback to all the people.”

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Kenda Tires is celebrating Dan ‘The Flying Dutchman’ Vanden Heuvel's nomination to the Off-Road Motorsports Hall of Fame's Class of 2025, recognising his legendary 49-year career as both a champion racer and community leader.

Since entering his first race at age 15 in 1977 at Crandon International Raceway, Vanden Heuvel has become one of off-road racing's most respected figures. His aggressive driving style earned him 20+ Pro-Class wins, five Crandon World Championships and a PRO-2 title. As owner of Flying Dutchman Racing, he mentored numerous drivers including his son Mikey, who secured Kenda Tires' historic first PRO-2 victory.

Beyond competition, Vanden Heuvel's greatest impact comes from his tireless community work. He co-founded the Midwest Off-Road Racing Association, created the Short Course Kart Series for young racers and established the MORR Injured Driver Fund with his wife Nancy. His hands-on approach – from building tracks to mentoring drivers – has shaped generations of off-road enthusiasts.

Now as Kenda Tires' Product Display Manager, Vanden Heuvel continues supporting the sport, assisting drivers across multiple series while representing Kenda at events nationwide. His dedication embodies the brand's values of community and passion for motorsports.

The formal induction ceremony will be held on 2 November 2025 in Las Vegas. This honour celebrates not just Vanden Heuvel's remarkable racing achievements but his enduring legacy as an ambassador who has profoundly influenced off-road culture.

Brandon Stotsenburg, VP of Automotive Division, Kenda Tires USA, said, “Dan is more than a legend – he is a mentor, a servant-leader and the beating heart of the off-road community. He helped deliver Kenda’s first PRO championship and still shows up for others every single weekend. We are honoured to have him represent Kenda and even more proud to call him family.”

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